Refund policy
Returns
We accept returns within 10 days of delivery, provided that the items are:
- Unused and in original condition
- In their original packaging
- With all original components included
Items that do not meet these conditions will not be eligible for return.
Damaged or Incorrect Items
We are committed to ensuring your order arrives in perfect condition.
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at:
Please include your order number and clear photos of the issue so we can assist you as quickly as possible.
Order Cancellations
We understand that changes may be needed. Orders can be modified or cancelled before they are shipped.
Once an order has been shipped, any cancellation or return requests will be subject to applicable shipping costs.
Customer Understanding
Each Sagrada Madre product is crafted and shipped with care and intention.
We appreciate your understanding of our policy, which allows us to maintain product quality, efficiency, and sustainability.
Contact
If you have any questions regarding your order, please reach out:
